Duties:

• Customer Service and Support
  • Assists agents with customer service calls and policy inquiries (including the discussion of coverage) via phone, email, or walk-in timely and professional manner as required by departmental policies and procedures.
  • Provides back-up support to IIA team members in the performance job duties as required.
  • Responsible for making outbound/inbound customer retention calls daily.
  • Cross-sells other Personal Lines insurance policies as required.
  • Prepares, generates and distributes weekly reports on retention results.
  • Maintains detailed call activity reports and provides to the IIA Manager on a regular basis.
  • Represents the company at public and community events as needed.
  • Possesses a positive, service-oriented attitude towards agencies, insureds, and employees within the company.
• Workflow and Compliance Management
  • Performs duties with general guidance and refers more difficult and complex issues to supervisor or senior staff.
  • Monitors daily workflow to ensure resources are appropriately utilized in the best possible manner to meet company goals and individual productivity.
  • Learns marketplace and changing market conditions, keeping abreast of trends and techniques to maintain a competitive status.
  • Ensures state and federal compliance.

Qualifications:

• High school diploma or general education degree (GED) required; Bachelor’s degree in Business discipline preferred. 
• 1 to 2 years customer service and/or sales experience required: personal lines insurance and call center experience preferred.
• Equivalent education, experience, and training will be considered.  
• Hawaii state Property and Casualty Solicitor’s License obtained within 90 days of hire.
• Valid Hawaii Driver’s license and use of own vehicle.

Salary Range: $18.00 To $23.00 Hourly