Job Listings

Services calls from agents, policy holders and others relating to billing, policy and claims questions a timely and professional manner. Provides service directly or refers calls to the appropriate resource. Processes all personal lines policy transactions including new business, endorsements, cancellations, renewals, reinstatement, correspondence & fax request according to the designated authority levels.

Manages the overall planning, budgeting, production and coordination of the Island Insurance Company (“Island”) marketing plan. Oversee technology and media aspects of Marketing/Agency Relations, including but not limited to development and management of social media content calendars and posting schedules, analyzing social media metrics, website management, campaign development (digital, print, broadcast), collaboration with public relations vendors, and collaboration with product development teams in support of the Island Insurance corporate marketing plan. Oversee the execution of larger campaigns and promotions in addition to providing support to group accounts. Oversee and manage all Marketing/Agency Relations Consultants and Assistants.

Provides administrative and operational assistance to the various claim department units which include operational support to the adjusters and supervisors, generating supervisory reports,

Supports Independent Agents and/or House Accounts with minimal supervision. Assists clients with their policies via phone, email inquiry or walk in. Accurately and promptly submits endorsement and cancellation material to insurance companies in accordance with each carrier’s requirements. Accurately and promptly enters new business, endorsement and cancellation policy data into the Agency Management System in accordance with Company policies and procedures. Processes transactions in a professional manner that minimizes Atlas’ Errors and Omissions exposure.

Responds to and resolves tier 1 computer hardware, software, telecommunications, mobile device and other IT related service requests for the Tradewind Group family of companies. Occasional travel to various company locations may be required. Occasional work on nights and weekends may be required.

Supports the company’s customer service delivery as the primary point of contact for customers. Under direct supervision, works closely with customers, agents, and fellow employees to resolve inquiries and issues promptly and efficiently.