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Reviews, develops, and incorporates efficiencies into the current work flow and processes within the Workers’ Compensation section. Provides administrative and operational support to the supervisor and adjusting staff. Reviews and develops plans, and coordinates functions, within the section including operational and training related needs. Performs functions necessary to support the section and department on a day to day basis.

Under minimal to no supervision, reviews, investigates, evaluates, negotiates and resolves a variety of multi-line casualty claims including but not limited to disputed liability, personal injury, coverage disputes, and contract based losses, and specialty claims of a complex nature. Independently handles all aspects of assigned claim inventory in line with department standards, procedures, and appropriate claims practices.

Sells, underwrites and services new and renewal personal lines house accounts in accordance with carrier policies and procedures, (requests and inquiries by telephone and/or mail-ins) within authority. Provides assistance and support with obtaining, maintaining, expanding and servicing accounts. Performs all duties under minimal supervision. 

Serves in the role of In-house customer care specialist. Collects and processes endorsements.  Provides service to agents and customers by handling policy inquiries, changes, quotes and billing inquiries over the telephone, walk-in or email.  Saves and retains existing policyholders by conducting outbound calls.

Services calls from agents, policy holders and others relating to billing, policy and claims questions a timely and professional manner. Provides service directly or refers calls to the appropriate resource. Processes all personal lines policy transactions including new business, endorsements, cancellations, renewals, reinstatement, correspondence & fax request according to the designated authority levels.

Provides administrative and operational assistance to the various claim department units which include operational support to the adjusters and supervisors, generating supervisory reports,