Duties:

Customer Relationship Management (60%)

• Operate as a primary point of contact for any and all matters specific to the customers.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Assisting with monthly review and verification of customer invoices.

Project & Solution Delivery (20%)

• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Communicate clearly the progress of ongoing initiatives to internal and external stakeholders.
• Manage weekly client check-in.

Issue Resolution & Escalation (20%)

• Assist with high severity requests or issues escalations as needed.
• Manage and resolve all escalations regarding the client.
• Possess a positive, service-oriented attitude towards agencies, clients, and employees within the company.

Qualifications:

• Bachelor’s degree in a Business discipline; MIS or Marketing preferred.
• Minimum of 1 year direct customer support preferred.
• Previous experience in the IT industry is preferred but not required.
• An equivalent combination of education and experience will be considered.